Return and Exchange Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason. Please see below for more information on our return policy.

Returns

• All returns must be postmarked within one day of the purchase date all returned item must be in new and unused condition, with all original tags and labels attached.

Conditions to be eligible for the Returns and Exchange Policy:

• 1. Items must be in their original and unused condition.
• 2. Replacement for item is subject inspection and checking by the Gemkara Team.
• 3. Damage due to neglect, improper usage will not be included under our Returns and Exchange policy.
• 4. Product should be accompanied with original product certificate and original or copy of invoice, packing, documentation, lab certification, discount coupon etc.

Return Policy on Loose Gemstones

• For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 10 days period by meeting the above conditions.

• Note: Shipping charges, VAT and duties are not refundable.

Return Policy on Gemstones Jewellery

• Any custom jewellery created for you (rings, pendants, bracelet, etc) cannot be returned from money. You can however, you can place a return request with 10 days of delivery to request for a store credit, got 75% of invoice value, for use against future purchase on our website.

Return process

• To return an item, please email customer service at support@gemkara.com to obtain a Return merchandise authorisation number. After receiving an RMA number place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: Gemkara, Attn: Returns, RMA – 999999, Gold Souk, Block C, Sushant Lok Phase I, Sector 43, Gurugram, Haryana 122002, India

• Please note, you will be responsible for all return shipping charges. We strongly recommended that you use a trackable method to mail your return.

Expectations

• For defective or damaged product please contact us at the contact details below to arrange a refund or exchange.

If you cancel your order after opting for paid certification, Gemkara will deduct the certification cost.

Important notes

• • Sale item or final sale cannot be returned.
• • Shipping charges VAT duties are not refundable.
• • Return shipment is at customer’s cost.
• • Payment gateway charges if applicable will not be refunded. These are billed directly by the payment gateway and are not refunded. For ccAvenue payment gateway, these are 2.36% for all payment using Indian debit credit card net banking (except for American express which is 4.72%) and 3.54% for all payments from foreign card for people these are 5.19%. All aforementioned charges are inclusive of applicable GST 18%
• • Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone shall not be refunded in the return payment.
• • Return will take 30 business days to process from the receiving date of the product at your address please note that the credit card company, bank may take another week to reflect that in your account.

Questions

If you have any questions concerning our return policy, please contact us at: support@gemkara.com